Recognizing the Need for Change: When to Switch IT Companies

Recognizing when to switch IT companies is crucial for any business. While your current IT service provider might have been an excellent fit in the past, evolving business needs and advancing technology necessitate a change.

The Warning Signs: Is Your Current IT Company Falling Short?

Lack of Proactive Support

If your IT company is always in “firefighting” mode, addressing issues after they’ve occurred rather than preventing them, it could be a sign you need a change. The best IT companies provide proactive support to prevent downtime and disruptions.

Limited Range of Services

As your business grows and technology advances, you may require new services and solutions. If your current IT company doesn’t offer these, it might be time to consider a switch.

Slow Response Time

Fast response times are critical when dealing with IT issues. If your IT company takes less time to respond or address issues, it could hamper your business operations and customer service.

Evaluating New IT Companies: What to Look For?

Comprehensive IT Solutions

Choose an IT company that provides a wide range of services, including managed IT services, IT security, cloud computing, data backup, and recovery. They should have the capability to grow with your business.

Proven Expertise and Experience

Look for a company with a solid track record and years of experience in the IT industry. Client testimonials and case studies can provide valuable insights into their capabilities.

Prompt and Reliable Support

Ensure your new IT partner offers rapid response times and 24/7 support to minimize downtime and ensure smooth business operations.

Making the Switch: How to Transition Smoothly

Transitioning to a new IT company can seem daunting. However, the process can be smooth with careful planning and clear communication. Your new IT company should provide a transition plan detailing how they will manage the handover without disrupting your operations.

The Partners Plus Difference: Why Make the Switch?

With over 30 years of experience, Partners Plus can handle all your IT needs. Our proactive approach, comprehensive service offering, and commitment to excellent customer service make us the perfect choice for businesses looking to switch IT companies.

Don’t let your business be hindered by inadequate IT support. Contact Partners Plus today, and let us show you what superior IT service looks like. Make the switch and never look back.

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P+ is Both Professional and Knowledgeable

We used to have company-wide connectivity problems, where all of our offices would be down, sometimes for days.

Since we hired Partners Plus, this is no longer happened. Remote service from P+ ensures fast response time… Often “off hours” support and updates don’t interfere with the conduct of our daily business. Frequent education, security warnings, and updates shared with staff, combined with P+ monitoring, enhance our HIPAA compliance program and lessen concerns about cyber security.

Bill’s recommendations for new equipment purchases and P+ installation, file transfers, and updates save us both time and money. Bill Hogan is both professional and knowledgeable. P+ has brought our company’s IT system into the 21st century.

Gregory M, MD
Medical Firm
They are the best, period.

Bill is devoted to ongoing education, putting him on the cutting edge of new technology, and, more importantly, putting him in front of all the problems happening with existing technology… Bill and his team are the real deal.

Joe H., Owner
Insurance Firm

How Does Your Current
IT Technician Stack Up?

How can you tell if you’re receiving poor or substandard IT service? How do you know if your IT support company or representative is doing everything possible to secure your network and prevent expensive disasters? If your current technician cannot say “yes,” on every point below, you could be paying for inadequate IT support and jeopardizing your data and network security!

  • IT Support
    • Are there multiple, convenient ways to place tickets?
    • Are there guaranteed response times for both regular and priority tickets?
    • Is the help desk live and US-based?
    • Can you rate the support upon completion?
    • Are they able to support remote work for any amount of time?
  • Billing for IT Services
    • Do they offer detailed invoices to explain projects?
    • Do they finish projects on budget?
    • Do they offer flat-rate projects?
  • Security
    • Do they offer additional, enhanced security features to protect you from ransomware?
    • Do they secure employees’ PC and devices to ensure they’re not compromising the network?
    • Are their company’s cybersecurity protocols audited?
    • Do they have an Incident Response Plan in place, with tested backups ready to go?
    • Do they carry cyber-liability and errors and omissions insurance to protect their clients?
    • Do they have an in-house or outsourced SOC?
  • Transparency Regarding IT Support
    • Do they offer documentation of their clients’ networks?
    • Do they meet with their clients regularly as part of their membership?
    • Do they offer any guarantees on their IT services?
    • Are they good at answering your questions in terms you can understand?
    • Do they have a clear onboarding process for new members?
    • If you need or want to cancel your IT services with them, is there a clear offboarding process?

Stop paying for sub-standard IT support today!