Key Takeaways:
- Bill Hogan, owner of Delaware-based IT firm Partners Plus, has released his fourth book, “The 24/7 Standard,” which argues that part-time IT support puts modern businesses at serious risk.
- The book is available now on Amazon and breaks down why round-the-clock managed IT services matter for security, uptime, and growth.
- Business leaders across Delaware and Philadelphia can read the book today and reach Partners Plus at (302) 663-2787 to discuss their own IT readiness.
WILMINGTON, DELAWARE — Bill Hogan, owner and spokesperson for the managed IT services firm Partners Plus, has published his fourth book. Titled “The 24/7 Standard: Why Your Business Can’t Afford an MSP That Clocks Out,” the new release is available now on Amazon.
The book takes direct aim at a common but costly problem. Many small and mid-sized companies still rely on IT help that stops at 5 p.m. Hogan argues that this part-time model leaves businesses exposed at the exact hours when threats often strike.
Why Always-On IT Support Now Matters More Than Ever
Cyberattacks do not keep office hours. According to the FBI’s Internet Crime Complaint Center, reported losses from cybercrime reach billions of dollars each year. Furthermore, many ransomware attacks are launched at night, on weekends, or during holidays — precisely when a 9-to-5 provider is offline.
Hogan’s central message is simple. A managed service provider, or MSP, that “clocks out” creates a dangerous gap. During that gap, systems can fail, data can leak, and downtime can pile up fast.
The book lays out several reasons businesses can no longer treat IT support as a daytime-only service:
- Threats are automated and constant, so attacks happen around the clock.
- Downtime that starts at night can cripple operations by morning.
- Remote and hybrid work means employees need help at all hours.
- Customers expect websites and systems to stay online without interruption.
In short, the modern business runs all the time. Therefore, its technology support should too.
Inside Bill Hogan’s fourth book
“The 24/7 Standard” is written for owners and decision-makers, not just IT staff. As a result, it avoids heavy jargon. Instead, it explains complex topics in plain language that any business leader can follow.
The book walks readers through practical questions they should ask any IT partner. For example, it covers how to measure response times, what real monitoring looks like, and how to spot a provider that appears to offer full coverage but doesn’t.
Moreover, the book uses generic, relatable scenarios. Readers imagine a business that loses its network on a Friday evening and waits until Monday for help. Through these examples, Hogan shows the true cost of an MSP that goes dark after hours.
“Technology never sleeps, so the support behind it shouldn’t either,” said Bill Hogan, owner of Partners Plus. “I wrote this book because too many business owners discover the gap in their IT coverage only after something breaks. By then, the damage is already done.”
The title joins Hogan’s two earlier books, continuing his focus on practical guidance for business leaders. You can find the new release on its Amazon page here: The 24/7 Standard on Amazon.
The Real Cost of Downtime and Coverage Gaps
Downtime is expensive. Industry research has long shown that even a single hour of outage can cost businesses thousands of dollars in lost productivity and sales. Consequently, the math behind round-the-clock support becomes clear quickly.
Hogan breaks the cost question into parts that readers can understand:
- Lost revenue while systems are down.
- Staff hours wasted waiting for a fix.
- Damage to customer trust and reputation.
- Recovery costs after a breach or major failure.
Notably, the book stresses that prevention is far cheaper than recovery. A provider watching systems at all hours can often catch a problem before it spreads. On the other hand, a part-time provider may not even see the issue until the next business day.
Why This Message Resonates in Delaware and Philadelphia
The book speaks to a national audience. However, it carries special weight for the businesses Partners Plus serves across Delaware and the greater Philadelphia region. Many of these companies are small and mid-sized firms with limited internal IT staff.
For these organizations, the stakes are high. A single ransomware event or extended outage can be devastating. Therefore, the always-on model Hogan describes is not a luxury. Instead, it is a practical safeguard.
“Our clients run real businesses with real deadlines,” Hogan said. “When their systems go down at 2 a.m., they don’t want a voicemail. They want someone who can answer and resolve the problem. That’s the standard this book is all about.”
A Practical Playbook, Not Just a Warning
While the book sounds an alarm, it also offers solutions. Above all, it gives readers a clear playbook for evaluating their current setup. As a result, owners finish the book with concrete next steps rather than vague worry.
Among the topics covered, readers will find guidance on:
- Building a checklist to vet any IT provider’s true availability.
- Understanding service level agreements and what they really promise.
- Recognizing the warning signs of weak after-hours coverage.
- Planning for backups, monitoring, and rapid response.
In other words, the book turns a serious topic into an action plan. Ultimately, that is what sets it apart from a simple sales pitch.
“This isn’t a brochure,” Hogan added. “It’s meant to make readers smarter buyers, even if they never call us. When business owners understand what real support looks like, they make better choices. That helps everyone in the industry raise the bar.”
How to Get the Book
“The 24/7 Standard” is available now on Amazon for 2026. Business leaders who want to discuss their own IT coverage can also reach Partners Plus directly. The firm serves clients throughout Delaware and the Philadelphia area.
To learn more, readers can visit the company website or call (302) 663-2787. Likewise, questions can be sent by email to [email protected].
About Partners Plus
Partners Plus is a managed IT services provider based in Delaware, serving small and mid-sized businesses across the state and the greater Philadelphia region. The company focuses on dependable, around-the-clock technology support designed to keep clients secure and running.
The firm offers a range of services, including managed IT support, cybersecurity, data backup and recovery, network monitoring, and technology consulting. Its mission centers on treating clients as long-term partners and delivering help when it is needed most — not only during business hours.
Owner and spokesperson Bill Hogan is the author of four books focused on practical technology guidance for business leaders. Through both his writing and his company, Hogan promotes a simple belief: business technology should be supported every hour of every day.
- Website: https://www.Partnersplus.com
- Phone: (302) 663-2787
- Email: [email protected]
- Service Area: Delaware and Philadelphia
Frequently Asked Questions
What is Bill Hogan’s new book about?
“The 24/7 Standard” explains why businesses need always-on managed IT support. Moreover, it argues that part-time providers leave significant coverage gaps. The book provides owners with a practical guide to evaluating their IT readiness.
Where can I buy “The 24/7 Standard”?
The book is available now on Amazon. Specifically, you can find it on its dedicated product page. Additionally, you can contact Partners Plus directly for more information about the title.
Who should read this book?
The book is written for business owners and decision-makers, not only IT staff. As a result, it uses plain language rather than technical terms. Anyone responsible for a company’s technology choices will benefit from it.
Why does after-hours IT support matter so much?
Cyberattacks and system failures often happen at night, on weekends, or during holidays. Therefore, a provider who clocks out leaves businesses exposed during high-risk hours. Round-the-clock monitoring can catch problems before they spread.
How can I contact Partners Plus about IT services?
You can call Partners Plus at (302) 663-2787 or email [email protected]. Furthermore, you can visit https://www.Partnersplus.com to learn more. The firm serves clients across Delaware and the Philadelphia area.
Sources
- Cybercrime losses and reporting data — Federal Bureau of Investigation, Internet Crime Complaint Center (IC3): https://www.ic3.gov
- Cybercrime overview and definitions — Wikipedia: https://en.wikipedia.org/wiki/Cybercrime
- Managed services provider model — Wikipedia: https://en.wikipedia.org/wiki/Managed_services
