How Does Your Current
IT Technician Stack Up?

How can you tell if you’re receiving poor or substandard IT service? How do you know if your IT support company or representative is doing everything possible to secure your network and prevent expensive disasters? If your current technician cannot say “yes,” on every point below, you could be paying for inadequate IT support and jeopardizing your data and network security!

  • IT Support
    • Are there multiple, convenient ways to place tickets?
    • Are there guaranteed response times for both regular and priority tickets?
    • Is the help desk live and US-based?
    • Can you rate the support upon completion?
    • Are they able to support remote work for any amount of time?
  • Billing for IT Services
    • Do they offer detailed invoices to explain projects?
    • Do they finish projects on budget?
    • Do they offer flat-rate projects?
  • Security
    • Do they offer additional, enhanced security features to protect you from ransomware?
    • Do they secure employees’ PC and devices to ensure they’re not compromising the network?
    • Are their company’s cybersecurity protocols audited?
    • Do they have an Incident Response Plan in place, with tested backups ready to go?
    • Do they carry cyber-liability and errors and omissions insurance to protect their clients?
    • Do they have an in-house or outsourced SOC?
  • Transparency Regarding IT Support
    • Do they offer documentation of their clients’ networks?
    • Do they meet with their clients regularly as part of their membership?
    • Do they offer any guarantees on their IT services?
    • Are they good at answering your questions in terms you can understand?
    • Do they have a clear onboarding process for new members?
    • If you need or want to cancel your IT services with them, is there a clear offboarding process?

Stop paying for sub-standard IT support today!

Request Your Free Cybersecurity Audit
($495 Value)
P+ is Both Professional and Knowledgeable

We used to have company-wide connectivity problems, where all of our offices would be down, sometimes for days.

Since we hired Partners Plus, this is no longer happened. Remote service from P+ ensures fast response time… Often “off hours” support and updates don’t interfere with the conduct of our daily business. Frequent education, security warnings, and updates shared with staff, combined with P+ monitoring, enhance our HIPAA compliance program and lessen concerns about cyber security.

Bill’s recommendations for new equipment purchases and P+ installation, file transfers, and updates save us both time and money. Bill Hogan is both professional and knowledgeable. P+ has brought our company’s IT system into the 21st century.

They are the best, period.

Bill is devoted to ongoing education, putting him on the cutting edge of new technology, and, more importantly, putting him in front of all the problems happening with existing technology… Bill and his team are the real deal.