How Does Your Current
IT Technician Stack Up?

How can you tell if you're receiving poor or substandard service? How do you know if your IT company or representative is doing everything possible to secure your network and prevent expensive disasters? If your current technician cannot say "yes," on every point below, you could be paying for inadequate support and jeopardizing your data and network security!

  • Is there live support with an average response rate of one hour?
  • Do they remotely monitor your network 24/7, 365 days a year to keep critical security settings, virus definitions, and security patches up to date?
  • Do they offer additional, enhanced security features to protect you from ransomware?
  • Do they offer a ransomware protection guarantee?
  • Do they insist on monitoring an offsite, as well as an onsite backup? Or do they let you rely on outdated tape backups?
  • Do they insist on doing periodic test restores of your backups to make sure data isn't corrupt and is able to be restored in the event of a disaster?
  • Have they provided you with written, network documentation detailing what software licenses you have, critical network passwords, and hardware information? Or are they the only person with access to this information?
  • Do they consistently and proactively offer new ways to improve your network’s performance? Or do they wait until you have a problem to make recommendations?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they explain what they are doing and answer your questions in a way that you can understand (not geek lingo)?
  • Do they complete projects on time and on budget? Or does every project end up taking longer and cost more than you expected?
  • Do they offer any guarantees on their services?
  • Do they arrive on time and dress professionally?
  • Do their technicians maintain current vendor certifications and participate in ongoing training? Or do you feel as though they are learning on your dime?
  • Do they give you their full attention when working on projects? Or do they take calls from other clients while working on your network and on your dime?
  • Do they provide frequent updates, status reports, and follow-up calls and e-mails? Or do you have to manage their progress on projects?
  • Do they offer flat-rate or fixed fee project quotes? Or do they give themselves a wide-open range of expenses with time and materials?
  • Do they provide regular IT & security audits of your network?
  • Do they test your employees for security awareness and susceptibility to phishing attacks?

Stop paying for sub-standard support today!

Request Your Free Cybersecurity Audit

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Both Professional and Knowledgeable

We used to have company-wide connectivity problems, where all of our offices would be down, sometimes for days.

Since we hired Partners Plus this no longer happens. Remote service from P+ insures fast response time…Often “off hours” support and updates don’t interfere with the conduct of our daily business. Frequent education, security warnings and updates shared with staff, combined with P+ monitoring, enhance our HIPAA compliance program and lessen concerns about cyber security.

Bill’s recommendations for new equipment purchases and P+ installation, file transfers, and updates save us both time and money. Bill Hogan is both professional and knowledgeable. P+ has brought our company’s IT system into the 21st century.

Gregory M, MD. Medical Firm

They are the best, period.

Bill is devoted to ongoing education, putting him on the cutting edge of new technology, and, more importantly, putting him in front of all the problems happening with existing technology... Bill and his team are the real deal.

Joe H., Owner Insurance Firm