How Does Your Current
Computer Guy Stack Up?

Take this quiz to find out!

How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cybercriminals, data loss or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?

Not a week goes by where we don’t get a “911 crisis call” from a business owner with a major technical disaster that could have been easily prevented. Why are business owners paying for this substandard computer support? Because often, they simply don’t know how to truly verify that their network is secure and end up having to take someone at their word.

If your current technician does not score a “yes” on every point below, you could be paying for inadequate support AND be vulnerable to an expensive and frustrating computer disaster:

If your computer support company does not score a “YES” on every point, you could be paying for substandard support.

  • Do they answer their phones “live” and respond to support issues in 1 hour or less?
  • Do they remotely monitor your network 24 hours a day, 7 days a week, 365 days a year to keep critical security settings, virus definitions, and security patches up to date?
  • Do they insist on monitoring an offsite as well as an onsite backup? Or do they let you rely on outdated tape backups?
  • Do they insist on doing periodic test restores of your backups to make sure data is not corrupt and is able to be restored in the event of a disaster?
  • Have they provided you with written, network documentation detailing what software licenses you have, critical network passwords, and hardware information? Or are they the only person with access to this information?
  • Do they consistently and proactively offer new ways to improve your network’s performance? Or do they wait until you have a problem to make recommendations?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they explain what they are doing and answer your questions in a way that you can understand (not “geek-speak”)?
  • Do they complete projects on time and on budget? Or does every project end up taking longer and cost more than you expected?
  • Do they offer any guarantees on their services?
  • Do they arrive on time and dress professionally?
  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
  • Do their technicians maintain current vendor certifications and participate in ongoing training? Or do you feel as though they are learning on your dime?
  • Do they give you their full attention when working on projects? Or do they take calls from other clients while working on your network and on your dime?
  • Do they provide frequent updates, status reports, and follow-up calls and e-mails? Or do you have to manage their progress on projects?
  • Do they offer flat-rate or fixed fee project quotes? Or do they give themselves a wide-open range of expenses with time and materials?
  • Do they provide regular security audits of your network?
  • o Do they test your employees for security awareness and susceptibility to phishing attacks?

Stop paying for sub-standard support today!

Because you’re a prospective client, we want to give you a FREE 27-Point Cyber Security Audit to prove that we can do a better job than your current computer guys.

For FREE we will come to your office and…

  • Diagnose any ongoing problems or concerns you are currently experiencing with your network.
  • Verify the integrity of your data backups.
  • Look for hidden viruses, spyware, and loopholes in your network security that could allow hackers and viruses to compromise your network and confidential information.
  • Review
    your server logs to uncover developing problems and conflicts that will turn into unexpected down-time.
  • Answer your questions about upgrades, adding new equipment, remote access, or any other project you have in mind.

To Claim Your Free Risk Assessment
Complete The Form On This Page
Or Call Us At 302-529-3700

Fill Out The Form to Claim Your Free Cyber Security Audit

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IT Genuis

Bill is an IT genius! He and his team are very efficient in working through our IT challenges.

Kitchen Design Firm
Partners Plus, Inc.
5 / 5 stars

Thankful

I am thankful for Partners Plus because... When I kill a computer you bring it back to life!

Kitchen Design Firm
Partners Plus, Inc.
5 / 5 stars