IT services DelawareAs technology advances, so do IT services providers in Delaware, and this is evident in the provision of ‘follow-me’ features that come with Voice over Internet protocol (VoIP) services. With VoIP, employees can answer one telephone number from different devices, and of course, this reduces costs while at the same time increasing efficiency.

However, with all these advancements, one is left wondering whether there is a need for phones if your office is already VoIP-enabled? To help you answer this, consider the following questions and answers:

Do your employees receive clients’ calls on their personal devices?

If your employees are already using their personal phones to conduct official business, then transitioning to taking official calls on their mobile devices is going to be easier. However, you need to set certain rules of what is required of them when they are not at work before going 100% mobile.

What do you want to be the focus of your employees during calls?

You can benefit from a desktop phone in many ways, such as the call tracking system, productivity tools, and the customer-relationship management software. However, these features may not be helpful if all your business calls are received from mobile devices.

What is the general call quality experience on mobile devices?

Call quality is an important aspect when it comes to VoIP systems in Delaware. You may not get the best out of your VoIP system, especially if your employees are using old and run-down devices.

If you installed desktop phones, could your employees still answer business calls from their mobile devices?

It is true that IT services providers in Delaware keep introducing new features such as call-forwarding and follow-me features which are very convenient. However, you cannot use them exclusively. Do not ignore a legacy technology just because you found a new feature which you think is great. If your employees are comfortable using desktop phones for most of their calls, then you cannot just skimp on handsets.

How much emailing, texting, and messaging happens from employees’ personal devices?

Transitioning to mobile devices depends on how much business is already being conducted via this medium. Employees may be receiving calls from the desktop phone, but if most of their text-based correspondence is being done through their mobile devices, in such a case, you can actually do away with desk phones.

Have you put in place a proper mobile device management (MDM) system for your business?

Before deciding to go mobile and connecting official business data to employees’ devices, you must first implement a BYOD plan to counter any security risks that might come up. When you decide to go mobile, you will need to set a work and personal profile on each employee’s device to keep each set of data separate and safe.

When it comes to technology transitions, you must weigh all the available options before you settle for any solution. Deciding to go a 100% mobile may not always be the best solution, but if it works for you, IT services providers in Delaware will be there to guide you through. Contact us now at Partners Plus, Inc. for the best VoIP services, among other IT solutions that will work best for your business.