IT Support

IT Support for their business as that directly affects so many things, like client/customer satisfaction, staff productivity, and the ability to be flexible to both the business environment and staff needs.

Additionally, having a business partner for your IT Support needs gives you not only technical expertise, but provides business advice on the best way to use technology – which can provide both peace of mind and a real competitive advantage. That is what we’re all about!

Proactive Approach To IT Support

The best way to avoid needing help in the first place is to have a proactive, Best Practices based approach to taking care of your IT systems which includes monitoring designed to catch issues while they are small. We have been building and improving our monitoring and Best Practices for over twenty years to avoiding downtime and address issues quickly (when they do happen). This extends to migrations and new installations that are as transparent and trouble free as possible.

 

Fast IT Support

When an issue does occur, you want it addressed quickly. This includes having priority access to senior engineers, having the right tools, access and approaches to get to the bottom of an issue and get it resolved as quickly as possible.

 

Scheduled IT Support

Having a support vendor who gives you a 4 hour (or more) window to contact you for your IT support can be especially frustrating, especially in cases when you know you’ll need help at a specific time, like when a new employee starts, when an employee needs to be set up for remote access, or just to fit your busy schedule. We can happily schedule that time to make your life a bit easier.

 

Fixed Right, The First Time – The Way IT Support Should Be!

We guarantee our work. If anything we fix, breaks again within 30 days, let us know and we’ll fix it, free of charge!

 

P+ Rescued Us, Even on the Weekend

We had BIG problems on a Saturday night, but our network installer was based in North Carolina. Partners Plus answered our call, came right over and rescued us from an immense disaster.

Aimee P., Business Manager Nursing Home

I'm Completely Confident That They Can Help Me

Bill was great! I own a salon and our computer crashed, so I asked my friend if he knew an IT person and he referred me to Partners Plus. From the moment I called, I felt completely confident that they could help me. Bill came to the salon the next day  and took the computer with him, fixed it and brought it back the next day. I highly recommend Bill and his company!

partners plus, IT support, managed IT services, wilmington, philadelphia, small business IT support, small business IT services , managed service provider philadelphia, cyber security, outsourced it services client, it support customer Kerri M., Owner Hair Salon

P+ Got Us Up and Running Quickly

First time working with them and it was great! Googled them because I needed someone quick for our office. They answered and were pleasant and sent someone right out. He got us up and running quickly! Lifesavers!

Shanna F., Billing Manager Chiropractor

We Have Benefitted Ever Since Calling Them

Partners Plus has been a partner indeed! We called them in dire need and we have benefited ever since. Bill stabilized and secured our current system, and sundry other services were provided to ensure our network and application software fully serve our membership.

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