IT Support

IT Support for their business as that directly affects so many things, like client/customer satisfaction, staff productivity, and the ability to be flexible to both the business environment and staff needs.

Additionally, having a business partner for your IT Support needs gives you not only technical expertise, but provides business advice on the best way to use technology – which can provide both peace of mind and a real competitive advantage. That is what we’re all about!

Proactive Approach To IT Support

The best way to avoid needing help in the first place is to have a proactive, Best Practices based approach to taking care of your IT systems which includes monitoring designed to catch issues while they are small. We have been building and improving our monitoring and Best Practices for over twenty years to avoiding downtime and address issues quickly (when they do happen). This extends to migrations and new installations that are as transparent and trouble free as possible.

Fast IT Support

When an issue does occur, you want it addressed quickly. This includes having priority access to senior engineers, having the right tools, access and approaches to get to the bottom of an issue and get it resolved as quickly as possible.

Scheduled IT Support

Having a support vendor who gives you a 4 hour (or more) window to contact you for your IT support can be especially frustrating, especially in cases when you know you’ll need help at a specific time, like when a new employee starts, when an employee needs to be set up for remote access, or just to fit your busy schedule. We can happily schedule that time to make your life a bit easier.

Fixed Right, The First Time – The Way IT Support Should Be!

We guarantee our work. If anything we fix, breaks again within 30 days, let us know and we’ll fix it, free of charge!