programmer working

IT Support for their business as that directly affects so many things, like client/customer satisfaction, staff productivity, and the ability to be flexible to both the business environment and staff needs.

Additionally, having a business partner for your IT Support needs gives you not only technical expertise, but provides business advice on the best way to use technology – which can provide both peace of mind and a real competitive advantage. That is what we’re all about!

Proactive Approach To IT Support in Wilmington

The best way to avoid needing help in the first place is to have a proactive, Best Practices based approach to taking care of your IT systems which includes monitoring designed to catch issues while they are small. We have been building and improving our monitoring and Best Practices for over twenty years to avoiding downtime and address issues quickly (when they do happen). This extends to migrations and new installations that are as transparent and trouble free as possible.

Fast Wilmington IT Support

When an issue does occur, you want it addressed quickly. This includes having priority access to senior engineers, having the right tools, access and approaches to get to the bottom of an issue and get it resolved as quickly as possible.

Scheduled Wilmington IT Support

Having a support vendor who gives you a 4 hour (or more) window to contact you for your IT support can be especially frustrating, especially in cases when you know you’ll need help at a specific time, like when a new employee starts, when an employee needs to be set up for remote access, or just to fit your busy schedule. We can happily schedule that time to make your life a bit easier.

Fixed Right, The First Time – The Way IT Support Should Be!

We guarantee our work. If anything we fix, breaks again within 30 days, let us know and we’ll fix it, free of charge!

P+ Rescued Us, Even on the Weekend

We had BIG problems on a Saturday night, but our network installer was based in North Carolina. Partners Plus answered our call, came right over and rescued us from an immense disaster.

Aimee P., Business Manager
Nursing Home

I’m Completely Confident That They Can Help Me

Bill was great! I own a salon and our computer crashed, so I asked my friend if he knew an IT person and he referred me to Partners Plus. From the moment I called, I felt completely confident that they could help me. Bill came to the salon the next day and took the computer with him, fixed it and brought it back the next day. I highly recommend Bill and his company!

P+ Got Us Up and Running Quickly

First time working with them and it was great! Googled them because I needed someone quick for our office. They answered and were pleasant and sent someone right out. He got us up and running quickly! Lifesavers!

Shanna F., Billing Manager
Chiropractor

We Have Benefitted Ever Since Calling Them

Partners Plus has been a partner indeed! We called them in dire need and we have benefited ever since. Bill stabilized and secured our current system, and sundry other services were provided to ensure our network and application software fully serve our membership.

What does IT Support For Your Wilmington Business?

IT Support For Your BusinessWilmington Businesses that rely on technology to grow and operate efficiently have a distinct advantage over those that don’t. Customers would rather do business with a business that has the latest technology, and those with older systems are likely to lose customers. Hence, it is imperative to keep your technology up-to-date. IT support can be of many types, including managed services, hour help desk services, and remote IT support.

Managed IT services

In this day and age, proactive IT management is crucial to keep your business’s technology running smoothly. Whether it’s a network or email server, businesses depend on technology to perform their daily operations. Any outage can seriously impact your business, causing downtime that could affect revenue and productivity. Managed IT services provide expert help in preventing these situations. These services are available round-the-clock. To learn more, read on to discover how managed IT services in Wilmington can improve your business’s technology.

Managed IT services are a cost-effective way to get enterprise-level security, prevent productivity drops, and ensure that your business can focus on the core of its business. Managed IT services let you outsource certain IT operations to a service provider. A managed service provider can provide IT support, network security, and infrastructure, all for a predictable monthly fee. By outsourcing your IT, you can avoid the headaches of hiring a full-time IT staff and focus on more strategic, mission-critical activities.

Hourly help desk service

There are many advantages to using an hourly help desk service for your Wilmington business’s IT support needs. For starters, you’ll have a professional on staff at all hours, which can significantly increase the productivity of your internal team. Furthermore, you’ll have more control over the environment and can focus on strategic initiatives. Of course, smaller businesses can’t afford to hire in-house IT professionals and may prefer an hourly help desk service instead. For example, an organization with 20-30 employees will need at least one “Tier 1” help desk technician and one IT manager.

IT professionals know that resolving technology issues can be time-consuming and expensive. Because of this, they need a dedicated help desk service to help manage requests and resolve them efficiently. By using help desk software, businesses can automate the process of tracking requests and free up IT resources to handle more complex issues. In addition, these software solutions can be integrated with other tools in the company. Then, they can measure the productivity of their staff, which increases their productivity and employee satisfaction.

Remote IT support

While having a full-time IT department may seem like a luxury, a small business doesn’t necessarily need a full-time employee. By outsourcing your IT needs, you can access a team of experts as often as needed. Because their jobs are not on-site, they can monitor your business whenever it is needed. As a result, you can rest assured that they’re keeping up with the latest trends and technology.

When choosing a remote IT support company, consider how you’ll work with them. The right company will make using their tools easy for you. A good remote support company knows that most problems involve software. The service provider should also offer live customer support, and not be hidden behind a slew of customer responses. Remote IT support can make a world of difference if your employees need help, or are unsure how to resolve a problem themselves.

Managed infrastructure management

Managing IT infrastructure is one of the key steps in ensuring that your business runs smoothly. When implemented properly, it can help prevent network failures and disasters. Managed IT services are a great way to simplify your day-to-day operations and free up internal employee resources to focus on strategic needs. Managed infrastructure services can help you make the most of cloud computing, which will lower your costs for on-premises data centers and hardware while enhancing flexibility, reliability, and business continuity.

A good Wilmington MSP will offer a variety of services that address multiple needs, allowing you to make one payment for a range of different services. They should also be able to meet all of your requirements in one location. IT support is an essential function that can help your business run smoothly, but it is easy to overlook. With managed services, you’ll enjoy a higher level of efficiency and less stress, which means more revenue and more efficiency.

Partners Plus
2 Penns Way, Suite 307
New Castle, DE 19720
Phone: 302-529-3700

About Wilmington, DE

Wilmington (Lenape: Paxahakink / Pakehakink) is the largest city in the U.S. State of Delaware. The city was built on the site of Fort Christina, the first Swedish settlement in North America. It lies at the confluence of the Christina River and Brandywine River, near where the Christina flows into the Delaware River. It is the county seat of New Castle County and one of the major cities in the Delaware Valley metropolitan area. Wilmington was named by Proprietor Thomas Penn after his friend Spencer Compton, Earl of Wilmington, who was prime minister during the reign of George II of Great Britain. As of the 2020 United States Census, the city’s population was 70,898. The Wilmington Metropolitan Division, comprising New Castle County, Delaware, Cecil County, Maryland and Salem County, New Jersey, had an estimated 2016 population of 719,887. The Delaware Valley metropolitan area, which includes the cities of Philadelphia, Pennsylvania, and Camden, New Jersey, had a 2016 population of 6,070,500, and a combined statistical area of 7,179,357.

  • Population (approx.): 72,000
  • Geo coordinates: 39.7447°N, 75.5484°W
  • Postcodes: 19801, 19899, 19898, 19885, 19895, 19884, 19893, 19894, 19886, 19802

Things to Do and See In Wilmington

  • F. W. Woolworth Building (Wilmington, Delaware) (near West 9th Street and North Market Street): The F. W. Woolworth Company Building is a historic department store building located in downtown Wilmington, Delaware. (…).
  • Wilmington Savings Fund Society Building (near East 9th Street and North King Street): The Wilmington Savings Fund Society Building is a historic bank building at 838 North Market Street in Wilmington, Delaware. The three story masonry structure was built in 1920, replacing an earlier building constructed by the Wilmington Savings Fund Society (WSFS Bank) in 1886, and was designed by (…).
  • Delaware Trust Building (near North Market Street and East 9th Street): Delaware Trust Building, now known as The Residences at Rodney Square, is a historic office building and bank headquarters located in Wilmington, New Castle County, Delaware. It was built in 1921, as a 13-story, 15-bay-by-15 bay, U-shaped steel-frame building in the Classical Revival style (…).
  • Grand Opera House (Wilmington, Delaware) (near North Market Street and East 8th Street): The Grand Opera House, also known as The Grand or Masonic Hall and Grand Theater, is a 1,208-seat theater for the performing arts in Wilmington, Delaware, United States. The four-story building was built in 1871 by the Delaware Grand Lodge of Masons to serve as a Masonic Temple and an auditorium (…).
  • Burton v. Wilmington Parking Authority (near West 9th Placidas Code Street and North Orange Street): Burton v. Wilmington Parking Authority, 365 U.S. 715 (1961),. Was a United States Supreme Court case that considered the application of the Equal Protection Clause on a private business that operates in close relationship to a government to the point that it becomes a “state actor”. (…).
  • Govatos’/McVey Building (near East 8th Street and North Market Street): Govatos’/McVey Building is a historic commercial building located in Wilmington, New Castle County, Delaware. It was built in 1895 and is a three-story, rectangular plan building of bearing wall brick construction (…).
  • Charles Gray Printing Shop (near East 8th Street and North King Street): Charles Gray Printing Shop was a historic commercial building located in Wilmington, New Castle County, Delaware. It was built in 1874 and was a three-story, commercial/office building with a rectangular plan built of wall-bearing brick construction (…).
  • DuPont Building (near West 10th Street and Shipley Street): The DuPont Building, occupying the entire block bound by 10th, 11th, Orange, and Market streets, was one of the first high-rises in Wilmington, Delaware. It looks out over Rodney Square. The building was built in phases, with the original building constructed in 1908 fronting Rodney Square (…).
  • Clifford Brown Jazz Festival (near North King Street and East 11th Street): The Clifford Brown Jazz Festival is a free jazz music festival held annually in June at Rodney Square in Wilmington, Delaware, USA. The first festival was held in 1989 on the open lawn in the center of the city and has grown into the largest free jazz festival on the East Coast (…).
  • Rodney Square (near North King Street and East 11th Street): Rodney Square is the public square and national historic district located in downtown Wilmington, New Castle County, Delaware, named after American Revolutionary leader Caesar Rodney. A large statue of Rodney by James E. Kelly stands in the front of the square (…).
  • Daniel L. Herrmann Courthouse (near North King Street and East 10th Street): The Daniel L. Herrmann Courthouse is a building in downtown Wilmington, Delaware. Built-in 1916, the former courthouse is currently occupied by Young Conaway Stargatt & Taylor, a Wilmington-based law firm. (…).
  • Max Keil Building (712 N. Market Street) (near North Market Street and East 8th Street): Max Keil Building is a historic commercial building located in Wilmington, New Castle County, Delaware. It was built about 1850 and modified in the Art Moderne / Art Deco style in 1938. It is a three-story, single-bay commercial building with a rectangular plan built of wall-bearing brick (…).
  • West 9th Street Commercial Historic District (near West 9th Placidas Code Street and North Tatnall Street): West 9th Street Commercial Historic District is a national historic district located in Wilmington, New Castle County, Delaware. It encompasses 28 contributing buildings in a commercial area of Wilmington developed in the early 20th century (…).
  • Wilmington (near North King Street and East 11th Street): Wilmington may refer to: (…).
  • Henry Townsend Building (near North Market Street and West 7th Street): Henry Townsend Building is a historic commercial/residential building located in Wilmington, New Castle County, Delaware. It was built in 1913-1914 and is a four-story, five-bay commercial apartment building with a rectangular plan built of wall-bearing brick construction (…).
  • Braunstein’s Building (near East 7th Street and North Market Street): Braunstein’s Building is a historic commercial building located in Wilmington, New Castle County, Delaware. It consists of two buildings built in 1900 and combined in 1924 as a single unit. The building at 704 is a four-story, two-bay brick commercial building and the building at 706 is a (…).
  • Reynold’s Candy Company Building (near West 7th Street and North Market Street): Reynold’s Candy Company Building is a historic commercial building located in Wilmington, New Castle County, Delaware. It was built in 1929 as a restaurant and candy factory. It is a three-story, three-bay commercial building with a rectangular plan built of wall-bearing brick construction (…).
  • Downtown Wilmington Commercial Historic District (near North Market Street and West 7th Street): Downtown Wilmington Commercial Historic District is a national historic district in Wilmington, New Castle County, Delaware. It encompasses 44 buildings in the city’s downtown, most on North Market Street between the 6th and 9th avenues (…).
  • Max Keil Building (700 N. Market Street) (near East 7th Street and North Market Street): Max Keil Building is a historic commercial building located in Wilmington, New Castle County, Delaware. It was built about 1875 and modified in the Art Moderne/Art Deco style in 1938. It is a three-story, single-bay commercial building with a rectangular plan built of wall-bearing brick (…).
  • Foord & Massey Furniture Company Building (near Shipley Street and West 7th Street): Foord & Massey Furniture Company Building is a historic warehouse and showroom located in Wilmington, New Castle County, Delaware. It was built between 1917 and 1919 and is a five-story, five-bay-by-four-bay, brick commercial building (…).

Nearby Airports

  • New Castle County Airport
  • Philadelphia International Airport
  • Wilmington Airport

Nearby Towns and Suburbs

  • Edgemoor is 2 miles to the east.
  • Elsmere is 2 miles to the west.
  • Wilmington Manor is 4 miles to the southwest.
  • Carneys Point is 4 miles to the southeast.
  • New Castle is 5 miles to the south.
  • Claymont is 6 miles to the northeast.
  • Pennsville is 6 miles to the south.
  • Pike Creek Valley is 8 miles to the west.
  • Pike Creek is 8 miles to the west.
  • Hockessin is 8 miles to the west.
  • North Star is 9 miles to the west.
  • A Bear is 9 miles to the southwest.
  • Village Green-Green Ridge is 10 miles to the northeast.
  • Brookside is 10 miles to the southwest.
  • Kennett Square is 11 miles to the northwest.
  • Newark is 11 miles to the west.
  • Brookhaven is 12 miles to the northeast.
  • Chester is 12 miles to the northeast.
  • Glasgow is 14 miles to the southwest.