We challenge you to find another managed IT service provider in the Delaware Valley that would make these promises:
  1. We’ll Get Back to You Promptly. Standard tickets are typically tended to within a couple of hours, at most one business day. Priority tickets are typically attended to on the spot, at most one hour. Past the guaranteed time frames, you won’t be charged.
  2. Remote Repairs. We understand how important your computer network is to you, which is why we offer our remote IT support services. We can securely access your computer network via the Internet so you don’t have to wait for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician within two days usually.
  3. No Geek Lingo. You deserve to get answers to your questions in plain English. Our IT services team will not talk down to you or make you feel stupid because you don’t understand the IT lingo. Therefore, we also stay on-site or on the phone with you until all your questions are answered and understood!
  4. 100% Unconditional Satisfaction Guarantee. You deserve to be completely satisfied with our IT services and recommended products. We will do whatever it takes to make you happy–no hassles, no problems. Contact us today to learn more about our guarantees!
  5. No Unpleasant Or Unexpected Surprises. You should expect that no damage will be done to your network or your data. Before we start servicing your computer or IT network, we will evaluate your problem and alert you of any potential risks involved in fixing your issue. If there are any risks, we will explain them in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
  6. Guaranteed – All Projects Completed On Time and On Budget When you hire us as your outsourced IT department to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Additionally, if all aspects of your project are brought up from the get-go, we’ll simply charge you a flat rate. We guarantee all projects will be done on time, with no excuses.
  7. Accurate Billing – Guaranteed. Every bill you receive from your remote CIO is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and all charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.
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The Overnight Monitoring was Crucial

Partners Plus took over our IT servicing in January 2009 after their free IT business review found several problems with our network that our previous IT group hadn’t told us about. Part of their service that really attracted us to Partners Plus was their nightly monitoring of all workstations and file server. Then, at the peak of our busy season, the overnight monitoring found my laptop had a bad sector that I didn’t know about! They had the hard drive replaced and had me up and running without any incident before noon! If we had been with our old IT company, my hard drive would have died and I would have been screwed! Thank you Partners Plus!!!